Field Support Specialist - Musi Banyuasin (Retail & Consumer Products)

Join Mitracomm Ekasarana as a Field Support Specialist in Musi Banyuasin, Sumatera Selatan and play a pivotal role in enhancing customer satisfaction and operational efficiency in the retail and consumer products sector. This temporary position offers a unique opportunity to work with a dynamic team and contribute to the growth of one of the leading companies in the region.

As a Field Support Specialist, you will be responsible for providing technical assistance and support to retail outlets and consumers. You will work closely with sales teams to ensure that products are properly installed, maintained, and utilized, and you will also be responsible for troubleshooting any issues that may arise. This role requires a strong understanding of retail operations and a passion for customer service.

📋 Tanggung Jawab Pekerjaan

• Provide technical assistance and support to retail outlets and consumers.
• Work closely with sales teams to ensure that products are properly installed, maintained, and utilized.
• Troubleshoot any issues that may arise with the products.
• Conduct regular site visits to assess the performance of retail outlets and provide recommendations for improvement.
• Maintain accurate records of all activities and interactions with customers.
• Collaborate with the marketing team to promote the products and services.
• Participate in training and development programs to enhance your skills and knowledge.
• Ensure compliance with all relevant laws, regulations, and company policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field (e.g., Business Administration, Marketing, or a related technical field).
• Minimum 2 years of experience in a related field, preferably in the retail or consumer products industry.
• Strong understanding of retail operations and a passion for customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to travel to various locations as required.
• Valid driver's license and a reliable vehicle.

🛠️ Keahlian

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